Shipping

We offer the following shipping options:

CONTIGUOUS USA (GROUND, 5-8 BUSINESS DAYS)

  • Orders values $48.99 or less cost $10.00 for shipping
  • Orders valued $49.00 or higher qualify for FREE SHIPPING

ALASKA & HAWAII (GROUND, 5-8 BUSINESS DAYS)

  • All orders cost $15.00 for shipping

    Warranty FAQ's

    If you are not satisfied with an ESPRO® product when you receive it, or if one of our products does not perform over time, you may return it to your local representative for a repair, replacement, or refund.

    We do not cover unauthorized resellers (any seller other than direct from ESPRO (DKK Enterprises), so we hope you can support our business and buy directly from us! The warranty covers all purchases sold and shipped by ESPRO, that includes:

    espro.com
    Amazon.com
    Wayfair.com
    Walmart.com

    Basic wear and tear, or damage due to improper use, is not covered by any of our warranties. Damage due to improper use, lack of cleaning, or wear and tear will be repaired at a reasonable charge.

    ESPRO products are professionally crafted and should be handled with care:

    • HOT: Contents are hot. Handle with care and keep away from children.
    • BURNS: Always use coarse-ground coffee. Never use for matcha tea or Turkish coffee. Always start with clean filters. Always stir before pressing. Don’t press too fast or with more than 10lb/5kg of force. Pressing too hard may cause hot liquid to burn you.
    • SAFETY: Do not place on a stove or campfire, or in a microwave.
    • CLEANING: Separate and clean filters inside and out after each use. Hand wash inside and out with a bottle brush or sponge. All parts are dishwasher safe on the top rack. Deep Clean your ESPRO Press monthly: Deep Clean
    • ACCESSORIES & PARTS: paper filters (for the flavor of pour-over style coffee), extra coffee filters, and optional tea filters are all available for your ESPRO press. Filters and seals may also wear out over time. For accessories or replacement parts, please visit our Brew Accessories.

    Only products purchased in a new condition are covered by the ESPRO Warranty. If the item was re-sold, or sold as an “Open box” product or “used” then it is not covered under warranty. If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.

    If you received the product as a gift or lost the receipt, just email us at service@espro.com with a photo of the defective item and your address, and/or the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.

    The warranty is applicable for orders/shipments within the US. International claims are subject to individual handling. Please contact ESPRO Customer Service via Phone: 800-684-8269 or Email: service@espro.com

    If you have any questions regarding your Warranty, please contact ESPRO Customer Service via PH: 800-684-8269 or Email: service@espro.com