Is basic wear and tear covered under warranty?

Basic wear and tear, or damage due to improper use, is not covered by any of our warranties. Damage due to improper use, lack of cleaning, or wear and tear will be repaired at a reasonable charge. ESPRO products are professionally crafted and should be handled with care: HOT: Contents are hot. Handle with care and keep away from children. BURNS: Always use coarse-ground coffee. Never use for matcha tea or Turkish coffee. Always start with clean filters. Always stir before pressing. Don’t press too fast or with more than 10lb/5kg of force. Pressing too hard may cause hot liquid to burn you. SAFETY: Do not place on a stove or campfire, or in a microwave. CLEANING: Separate and clean filters inside and out after each use. Hand wash inside and out with a bottle brush or sponge. All parts are dishwasher safe on the top rack. Deep Clean your ESPRO Press monthly: Deep Clean ACCESSORIES & PARTS: paper filters (for the flavor of pour-over style coffee), extra coffee filters, and optional tea filters are all available for your ESPRO press. Filters and seals may also wear out over time. For accessories or replacement parts, please visit our Brew Accessories .

Cookie Policy

DKK Enterprises
Cookie Policy
Last Updated: December 5, 2023

Introduction

The purpose of this Cookie Policy is to describe how DKK Enterprises and its affiliates, subsidiaries, divisions and brands (collectively, "DKK Enterprises," "we," "us," or "our" as the contextmay require) collect, use and share cookies through websites owned and controlled by DKK Enterprises, www.espro.com, and related mobile applications ( the "Sites" and together with all content, functionality, mobile websites, microsites, applications and services offered on or through the Sites, the "Services"). Please read this notice carefully to understand what we do. If you do not understand any aspects of this Cookie Policy, please feel free to contact us as described at the end of this Cookie Policy.

What are Cookies?

To allow the Services to work properly and to provide you with a personalized experience, we sometimes place cookies on your device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences, and other information, such as what pages you visit, you IP address, or how you arrived on the Services.

What Types of Cookies Do We Use?

The Services use both persistent and session cookies. Session cookies are only stored in the cookie file while you are actually using the Services. Persistent cookies are stored on your hard drive unless you erase them or they expire.

The Services use both first party cookies (set byDKK Enterprises) and third party cookies (set by third parties). Third party cookies are cookies provided by our service providers for analytics and advertising. The information that they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. We do not control these third parties’ use of cookies or how they may be used.

How We Use Cookies?

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with the Services through your computer or mobile device. Cookie information allows us to analyze use of the Services and our online advertisements, improves your experience on the Services, and allows you to use certain features on the Services. Cookies help ensure marketing you see online is more relevant to you and your interests.

Google Analytics

We also use Google Analytics to collect information about how the Services are used. Google Analytics services involve the use of cookies that collect information such as your IP address or other identifiers, browser information, and information about the content you view and interact with to record how you use the Services. These analytics help us to know how many users we have, which parts of the Services are most popular, what browsers are used, the country or region where our users are located, and the demographics and interests of our users.

How Can You Control Cookies?

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer, and you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. You may refuse the use of cookies or modify or withdraw your consent to the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of the Services.

Questions and How to Contact Us

If you have any questions, concerns, complaints or suggestions regarding our Cookie Policy or otherwise need to contact us, please contact 339 Queen Street East, M5A 1S9, Toronto, Canada.

Warranty FAQ's

If you are not satisfied with an ESPRO® product when you receive it, or if one of our products does not perform over time, you may return it to your local representative for a repair, replacement, or refund.

We do not cover unauthorized resellers (any seller other than direct from ESPRO (DKK Enterprises), so we hope you can support our business and buy directly from us! The warranty covers all purchases sold and shipped by ESPRO, that includes:

espro.com
Amazon.com
Wayfair.com
Walmart.com

Basic wear and tear, or damage due to improper use, is not covered by any of our warranties. Damage due to improper use, lack of cleaning, or wear and tear will be repaired at a reasonable charge.

ESPRO products are professionally crafted and should be handled with care:

HOT: Contents are hot. Handle with care and keep away from children.
BURNS: Always use coarse-ground coffee. Never use for matcha tea or Turkish coffee. Always start with clean filters. Always stir before pressing. Don’t press too fast or with more than 10lb/5kg of force. Pressing too hard may cause hot liquid to burn you.
SAFETY: Do not place on a stove or campfire, or in a microwave.
CLEANING: Separate and clean filters inside and out after each use. Hand wash inside and out with a bottle brush or sponge. All parts are dishwasher safe on the top rack. Deep Clean your ESPRO Press monthly: Deep Clean
ACCESSORIES & PARTS: paper filters (for the flavor of pour-over style coffee), extra coffee filters, and optional tea filters are all available for your ESPRO press. Filters and seals may also wear out over time. For accessories or replacement parts, please visit our Brew Accessories.

Only products purchased in a new condition are covered by the ESPRO Warranty. If the item was re-sold, or sold as an “Open box” product or “used” then it is not covered under warranty. If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.

If you received the product as a gift or lost the receipt, just email us at service@espro.com with a photo of the defective item and your address, and/or the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.

The warranty is applicable for orders/shipments within the US. International claims are subject to individual handling. Please contact ESPRO Customer Service via Phone: 800-684-8269 or Email: service@espro.com

If you have any questions regarding your Warranty, please contact ESPRO Customer Service via PH: 800-684-8269 or Email: service@espro.com

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